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Terms & Conditions

Effective Date: February 26, 2026

1. Agreement to Terms

By accessing or using any website, application, or service operated by ProvenLabs ("Company," "we," "us," or "our"), including but not limited to provenlabs.io, Hub Helper Harry, ProvenPath, ProvenCRM, ProvenMarket, and ProvenAdvisor (collectively, the "Services"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, do not use the Services.

2. Description of Services

ProvenLabs is a software solutions company that develops and operates multiple products:

  • Hub Helper Harry, An AI-powered chatbot that provides guidance on HubSpot by searching official documentation.
  • ProvenPath, An advisor intelligence platform for pre-meeting research, exit readiness scoring, and executive compensation analysis.
  • ProvenCRM, An AI CRM simulation engine that generates believable CRM data using intelligent agents.
  • ProvenMarket, A marketplace for AI-built applications with quality verification and buyer protection.
  • ProvenAdvisor, A unified client view aggregating data across disconnected advisory systems.

Each product may have additional terms specific to its functionality, which will be presented at the time of use and are incorporated by reference into these Terms.

3. Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent that you have the legal capacity to enter into a binding agreement and are not barred from doing so under any applicable laws.

4. User Accounts

Certain Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or systems
  • Interfere with or disrupt the integrity or performance of the Services
  • Use automated means (bots, scrapers, crawlers) to access the Services without our express written permission
  • Reverse-engineer, decompile, or disassemble any part of the Services
  • Use the Services to transmit malicious code, spam, or harmful content
  • Misrepresent your identity or affiliation with any person or entity

6. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, software, and the underlying code, are the exclusive property of ProvenLabs or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Services without our prior written consent.

7. User-Generated Content

If you submit, post, or transmit any content through the Services ("User Content"), you grant ProvenLabs a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content solely in connection with operating and improving the Services. You retain ownership of your User Content.

You represent that you own or have the necessary rights to submit any User Content and that such content does not infringe on any third party's rights.

8. AI-Generated Outputs

Certain Services, including Hub Helper Harry and ProvenCRM, use artificial intelligence to generate content, recommendations, or data. AI-generated outputs are provided for informational purposes only and should not be treated as professional advice. ProvenLabs makes no warranties regarding the accuracy, completeness, or reliability of AI-generated content. You are responsible for independently verifying any information before relying on it.

9. Third-Party Services

The Services may integrate with or link to third-party platforms (e.g., HubSpot, payment processors). Your use of third-party services is governed by their respective terms and privacy policies. ProvenLabs is not responsible for the content, functionality, or practices of any third party.

10. Payment & Billing

If you purchase a paid plan or subscription, you agree to pay all applicable fees. Fees are non-refundable except where required by law or as otherwise stated in writing. We reserve the right to change pricing with 30 days' advance notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) will survive.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

13. Limitation of Liability

To the maximum extent permitted by law, ProvenLabs and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, arising out of or related to your use of the Services, regardless of the theory of liability.

Our total aggregate liability for any claims arising from or related to the Services shall not exceed the amount you paid to ProvenLabs in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless ProvenLabs and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, violation of these Terms, or infringement of any third party's rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, or in the state or federal courts located in Delaware.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

17. Contact

If you have questions about these Terms, contact us at:

ProvenLabs
Email: will@provenlabs.ai